Frequently Asked Questions

Admission includes access to all open inflatable play areas during your selected session time. Guests may enjoy slides, bounce zones, climbing areas, and interactive inflatable attractions.

Arcade games, private parties, and special events may require additional fees.

Yes. Our inflatables are designed for indoor heavy use, securely anchored, inspected regularly, and cleaned on a regular maintenance schedule.

Yes. Weekly open jump sessions are not drop-off events.

No re-entry is allowed. For special occasions, please check with the front desk.

Super Llama Inflatable Park offers flexible ticket options, including 2-hour passes, all-day passes, and membership plans for frequent visitors. For the most up-to-date pricing, please visit the Tickets page.

Yes. Approved Super Llama socks are required for guests playing in the inflatable areas. This helps maintain safety, grip, cleanliness, and equipment condition.

If you already own Super Llama socks, you may bring them back for your next visit.

Super Llama socks are designed for our inflatable play park surfaces. Other gripping socks may create too much friction, cause wear or marks on inflatables, or provide inconsistent grip.

Only guests entering the inflatable play area need a ticket. Adults supervising from designated seating areas and not entering the inflatable arena do not need a ticket.

Yes. Every guest entering the play arena must have a completed waiver. Guests under 17 years old must have a waiver signed by a parent or legal guardian. Multiple minors can be included on one waiver.

Admission fees are non-refundable once the session has begun. If you have questions before your visit, please contact Super Llama Inflatable Park in advance.

Memberships require a 6-month minimum commitment. This allows Super Llama Inflatable Park to offer discounted monthly pricing for frequent visitors.

Once your minimum membership term has been completed, simply log in to your ROLLER member portal and cancel your membership directly from your account settings.

Create a new ROLLER account using the same email connected to your membership, verify your account, add your phone number, and add a payment method. You will not be charged immediately when adding your card; your regular billing cycle continues normally.

No. Only reserved parties have a dedicated table or party room reserved.

Super Llama Inflatable Park offers a large indoor inflatable park, activities for multiple age groups, safety-focused operations, hassle-free party planning, cafe and refreshments, convenient parking, and a family-friendly atmosphere.

Party setup begins 15 minutes before the scheduled start time. Please arrive around that time. If you arrive earlier, your table or room may not be ready due to another party scheduled before yours.

With a paid birthday party, you may bring single-serve cupcakes or cookies, candles, presents, and the birthday child. Other items may be purchased through the park. Outside food, drinks, and coolers are not allowed.

Yes. With a paid birthday party, you may bring decorations, themed decorations, plates, and napkins. Setup begins 15 minutes before your party start time.

No outside food, drinks, or coolers are allowed. Cake, cupcakes, or cookies are permitted with a booked party, as long as they are not ice cream cakes.

No. Only reserved parties are able to bring in a celebratory dessert.

Gratuity is not included and may be provided directly to your host or at checkout at your discretion.

Yes. Group pricing is available for eligible organized groups. A minimum of 15 participants is required to qualify for group pricing and rates.

No. Birthday parties, private celebrations, and similar events are not eligible for group pricing and must reserve an official Super Llama Inflatable Park party package.

Please submit the group inquiry form on the Plano Groups page or email party@superllama.com. Our team will follow up with availability and pricing.

Each group must have at least two adults age 18 or older present and supervising the group during the visit.

A $175 non-refundable deposit is required to reserve birthday parties. Deposits are applied to the remaining balance at the end of the event.

For group sales, a 25% non-refundable deposit is required. Deposits are applied to the remaining balance at the end of the event.

If you cancel with more than 72 hours' notice, you waive the right to the deposit, but you will not owe anything further for the canceled event.

If you cancel with less than 72 hours' notice and reschedule within 30 days of the original event, the deposit may be applied to the rescheduled event.

No-shows or walkouts before payment may result in the card on file being charged for the full event amount.

If an Act of God or weather event causes the park to close, your event will be rescheduled. No refunds are provided for an Act of God or weather event.