View tickets & memberships
Open My tickets and select your pass or membership. Present the pass when you arrive, or use the redemption options shown in your account.
Change a booking
In My tickets, select your booking and look for Edit booking. If available, use Re-schedule to choose a new time or Edit qty to change guests or extras. Review and confirm the changes, and complete checkout if an additional payment is due.
Changes are subject to availability and your park’s booking deadlines. Contact the park if an option is unavailable or you need refund assistance.
Manage or cancel a membership
Open My tickets, select your membership, then choose Manage / Cancel → Cancel membership. Follow the confirmation steps and check the effective cancellation date shown in your account.
Your plan’s minimum commitment and payments due before that date still apply. Contact your park if you cannot find the cancellation option.
Update account & payment details
Select the My account icon to view your account details and saved payment method. Your signed waivers and booking agreements may also appear in Documents.
Missing a code or booking?
Check your spam or junk folder for the code. Make sure you selected the correct park and used the purchaser’s email address. If the booking still does not appear, contact that park with your booking reference.
